Case Study: FCTI achieves stronger employee relationships and improved collaboration with Zoom Video Communications

Leading ATM Provider Builds Employee Relationships Through Video

FCTI, a leading U.S. ATM network and service provider with offices in Los Angeles and Las Vegas and partners in Guadalajara, faced declining collaboration after expanding geographically following its acquisition by Seven Bank. Remote teams were disconnected by email- and phone-based communication, leaving employees apathetic toward colleagues in other locations.

FCTI adopted Zoom’s easy, high-quality video conferencing across desktops and mobile devices to replace clumsy, unreliable systems. The change made meetings simple to join, enabled affordable conference-room setups, and strengthened relationships across offices—boosting collaboration, productivity, and the success of monthly board meetings.

FCTI

Kendall Cain

IT Manager