Case Study: RF Binder achieves seamless, reliable communications and improved collaboration with Zoom Video Communications

How Zoom Meetings, Zoom Rooms, and Zoom Phone have helped RF Binder improve communication and collaboration

RF Binder, an independent PR and consulting agency with more than 60 employees across multiple U.S. offices, needed a reliable, easy-to-manage voice and video solution to support client-facing work and internal collaboration. Their legacy provider was costly and clumsy—shared accounts, frequent support requests, and poor scheduling and call quality created logistical headaches and diverted IT time from strategic projects.

CTO Tom Szauer rolled out Zoom Meetings, Zoom Rooms, and Zoom Phone, giving users individual accounts, calendar-integrated room booking, smooth number porting, and a powerful admin dashboard. The intuitive platform, strong audio/video performance, and features like screen sharing and remote control cut support calls, simplified device and user management, normalized company-wide meetings, and freed the IT team to focus on business growth.

RF Binder

Tom Szauer

Chief Technology Officer