Case Study: National Australia Bank achieves modernized meetings and improved collaboration with Zoom Video Communications

How Zoom Has Been a ‘Real Game-Changer’ for National Australia Bank

National Australia Bank (NAB), a major player in global financial services, set out to modernize its digital infrastructure by replacing legacy systems and adopting a cloud-first, multi-cloud strategy—while retaining strict security and regulatory compliance. A key challenge was updating conferencing and collaboration tools to support more flexible, secure ways of working across the enterprise.

NAB implemented Zoom and Zoom Rooms, which integrated with its existing investments across roughly 500 conference rooms and delivered fast, easy adoption. The bank reports a better meeting experience, more frequent (but shorter) meetings, increased trust in the technology, and enthusiastic feedback from business units calling the change a “real game-changer” for collaboration and productivity.

National Australia Bank

Trent Harris

Head of Collaboration and Unified Communications