Case Study: Moffitt Cancer Center achieves unified HIPAA-compliant communications, faster patient care and enhanced employee development with Zoom Video Communications

How Zoom Better Enables Patient Care, Employee Development at Moffitt Cancer Center

Moffitt Cancer Center, a Tampa-based specialist in cancer treatment and research, faced fragmented communication across clinicians, labs, administrative staff and multiple campuses. Multiple point solutions made collaboration difficult and complicated HIPAA compliance, so the IT team sought a single, mobile-enabled, video-first platform to unify devices, conference rooms and remote users.

Moffitt deployed Zoom to 6,000 users in two weeks—standardizing on Meetings & Chat, Webinars and Zoom Rooms while replacing legacy conference hardware—making rollout fast and simple. The platform improved clinical collaboration (real-time pathology support during surgery), expanded virtual training and onboarding, streamlined troubleshooting, and achieved high user satisfaction and rapid adoption, supporting Moffitt’s digital transformation and inclusion goals under its Impact 2028 plan.

Moffitt Cancer Center

John McFarland

Director, Architecture and Engineering