Case Study: Viewrail achieves faster, more personalized customer experience with Zoom Video Communications

How Viewrail transformed its operations and customer experience with Zoom

Viewrail needed a better way to manage fragmented systems and growing operational complexity while improving the customer experience. Working with Zoom Video Communications and its Total Experience platform, including Zoom Contact Center, Zoom Virtual Agent, and Zoom Workplace, the company set out to unify communication and support across phone, chat, video, and internal collaboration.

Zoom Video Communications helped Viewrail consolidate more than six tools into Zoom Workplace, enable real-time support through Zoom Contact Center and Zoom Virtual Agent, and improve team coordination with AI-powered collaboration tools. The results included a 70% self-service rate, nearly $200,000 generated in sales pipeline within one week of deploying Zoom Virtual Agent, and faster, more transparent customer responses that boosted efficiency and sales.

Viewrail

Colin Johnson

CRM Lead