Case Study: Living Haus achieves faster, more personalized customer consultations with Zoom Video Communications

How the Zoom Contact Centre is driving the success of Living Haus

Living Haus, a prefabricated house specialist based in Schlüchtern, Hesse, needed a faster, more seamless way to connect website visitors with the right regional advisor and support its increasingly digital consultation process. With customers expecting quick advice, the company turned to Zoom Video Communications and its Zoom Contact Center to simplify communication and improve the consultation experience.

Zoom Video Communications implemented Zoom Contact Center so prospects could connect with a local consultant in one click, with routing, CRM integration, and AI-supported tools helping track leads, automate workflows, and speed up responses. The result was more efficient advisors, more personalized service, and higher customer satisfaction; Living Haus also reported generating contracts through the platform, showing measurable business impact from the new process.

Living Haus

Peter Hofmann

Managing Director