Case Study: Kansas State Department of Corrections achieves improved resident outcomes and expanded public access with Zoom Video Communications

How the Kansas State Department of Corrections Leverages Zoom to Support Justice Delivery

The Kansas State Department of Corrections faced the operational and public‑health disruptions of the COVID‑19 pandemic while trying to sustain its mission of supporting safer communities and improving outcomes for incarcerated people. Leadership needed to maintain staff productivity, continue public outreach, and preserve constructive programming for residents despite restrictions on in‑person activity.

The agency adopted Zoom Meetings, Phone, Webinar and over 60 Zoom Rooms to enable remote work, professional development (including data‑science roles), job training, family visits, telemedicine, and remote court hearings. The shift expanded access to outreach events, reduced travel costs, kept facilities operational and safe, and accelerated a multi‑year IT transformation into months — producing better resident outcomes, higher engagement, and a more technology‑forward department.

Kansas State Department of Corrections

Harold Sass

Chief Information Officer