Zoom Video Communications
322 Case Studies
A Zoom Video Communications Case Study
Save the Children, a century-old nonprofit serving children in 120 countries, struggled with a legacy video conferencing system that made collaboration slow and unreliable across its three U.S. headquarters and large remote workforce. With about 70 conference rooms, frequent setup problems wasted the first 10 minutes of meetings, overloaded the IT help desk, and hampered monthly all‑staff calls that needed to reach hundreds of remote employees.
By rolling out Zoom Rooms, Zoom Meetings, and Zoom Webinars, adoption was immediate and user-friendly—one‑tap meeting starts and an intuitive interface dramatically reduced support tickets. Webinars reliably hosted 500+ participants, hardware-agnostic deployment cut room costs, and the Zoom Dashboard helped IT demonstrate usage and ROI, resulting in a more connected workforce and smoother internal communication.
Charlie Germano
Senior Director of IT and Security Operations