Case Study: Hamilton County Developmental Disabilities Services achieves improved case management and constituent support with Zoom Video Communications

How Hamilton County Developmental Disabilities Services Uses Zoom to Improve Constituent Support & Employee Experience

Hamilton County Developmental Disabilities Services (HCDDS), a Hamilton County, Ohio agency founded in 1968 that serves more than 8,000 people annually, faced legacy communication systems that created poor user experiences for staff and constituents. The COVID-19 pandemic made the need for a reliable, easy-to-use remote collaboration and case-management solution urgent.

HCDDS piloted and then rolled out Zoom Meetings, Zoom Phone, Zoom Rooms, Zoom Chat, and Zoom Video Webinars, which proved cost-effective and simple to manage. The platform improved accessibility (live transcription/closed captioning), increased meeting attendance and participation, enhanced staff work–life balance, and reduced support overhead—permanently modernizing service delivery and enabling broader adoption across local schools and agencies.

Hamilton County Developmental Disabilities Services

Brian Knight

Director of Information Technology