Case Study: Dixon Hughes Goodman LLP achieves modernized, simplified unified communications with Zoom Video Communications

How ‘Fresh Architecture & Fresh Thinking’ Unified Communications at a Top 20 CPA Firm

Dixon Hughes Goodman (DHG), a top-20 U.S. professional services firm, faced a decade-old, hardware-heavy conferencing setup that required IT to wire and launch every meeting. The complexity caused delays, limited employee autonomy, and hindered efficient client communication.

DHG adopted Zoom Meetings, Zoom Rooms and Zoom Phone, replacing tangled AV systems with one-touch room meetings and computer-based calling and a seamless SIP migration. The move simplified meetings, accelerated digital transformation, cut reliance on desk phones and travel, and enabled more efficient, client-focused collaboration.

Dixon Hughes Goodman LLP

John Bowles

Chief Information and Digital Officer