Case Study: EG Group achieves seamless global collaboration and cost savings with Zoom Video Communications

How EG Group Raised the Bar on Video Communications with Zoom + Neat

EG Group is a global fuel and retail convenience operator with over 6,000 sites across 10 countries, serving millions of customers each week and supported by almost 50,000 employees. As the business expanded, unreliable legacy video systems and frequent connection failures made remote collaboration difficult, forcing travel and disrupting daily operations—an issue that became even more critical as teams needed to communicate across markets and respond rapidly during COVID‑19.

EG Group standardized on Zoom Meetings and Zoom Rooms paired with Neat Bars, choosing the combination for its stability, video quality and ease of management. The rollout delivered seamless global communication, stronger business continuity through the pandemic, simplified IT management and measurable cost savings (for example, a single virtual HR workshop saved over £5,000), while fostering a collaborative vendor partnership that continues to support the company’s growth.

EG Group

Graham Billsborough

Group CIO