Case Study: DENSO achieves faster decision-making and improved internal communication with Zoom Video Communications

How DENSO Improved Internal Communication in a Speedy Way During COVID-19

DENSO, a global automotive‑components manufacturer in the Toyota Group, needed to speed decision‑making and enable large‑scale remote work during the COVID‑19 crisis. Their existing web‑conferencing tools suffered from inconsistent audio, poor usability for non‑technical staff, and a high internal support burden, so the company required an easy‑to‑use, reliable solution that could be rolled out quickly to 45,000 employees across domestic and overseas offices.

After a successful trial, DENSO deployed Zoom Meetings and Zoom Video Webinars to 45,000 accounts across 54 group companies, using features like Associated Domains for rapid onboarding. The intuitive UX and improved audio/stability cut support requests, enabled flexible work‑from‑home arrangements, and drove heavy adoption—about 7,000 meetings a day, webinar audiences from 200–300 up to 1,000+, a five‑fold increase in event attendance, and faster internal decision‑making.

Denso

Masayuki Naruto

General Manager