Case Study: Atlassian achieves seamless global communication and faster customer support with Zoom Video Communications

How Atlassian Uses Zoom to Improve Global Communication & Deliver Personalized Customer Support

Atlassian, the Australia-based enterprise software company, needed a more consistent way to support global communication across nine offices in six countries. With a video-first culture and teams spread across time zones, Atlassian wanted to replace a mix of communication tools and improve both internal collaboration and customer support. Zoom Video Communications helped Atlassian standardize its meetings and webinars while supporting tools like Zoom Rooms.

Zoom Video Communications implemented a unified communications solution that gave Atlassian features such as screen sharing, live annotation, recording, and transcription. This improved team productivity, made design collaboration easier, and helped support staff troubleshoot customer issues faster than email back-and-forth. Zoom’s integration with Atlassian products like Jira Service Desk and Opsgenie also enabled faster workflows and incident resolution, strengthening both internal operations and customer service.

Atlassian

Harvey Jones

Workplace Collaboration Lead