Case Study: American Woodmark achieves uninterrupted communications with Zoom Video Communications

How American Woodmark Gets ‘Uninterrupted Communications’ with Zoom

American Woodmark, one of the world’s largest cabinet makers producing over 10 million kitchen and bath cabinets annually, needed a simple, reliable communications platform to connect 10,000 employees across 30+ locations and a diverse customer base. Fragmented tools like Skype for Business, WebEx, and ad hoc consumer apps led to inconsistent, frustrating meeting experiences and prompted the company to standardize on a single solution.

After piloting Zoom across business units and scaling it company-wide during the COVID-19 shift to remote work, American Woodmark adopted Zoom Meetings, Webinars, Chat, and Phone to enable secure, uninterrupted collaboration—screen sharing, annotation, and recorded training included. Adoption grew quickly (from ~8,000 to over 10,000 meetings per month), reduced setup delays, improved security posture, and delivered a unified communications experience that supports ongoing remote and hybrid work.

American Woodmark

Josh Keiter

Manager of Client, Collaboration, and Technical Support Services