Case Study: Goulston & Storrs achieves greater flexibility and streamlined operations with Zoom Video Communications

Goulston & Storrs Enhances Flexibility and Streamlines Operations with Zoom

Goulston & Storrs, a Boston–based law firm with a 120‑year history serving real estate, corporate, litigation and other practices, needed more modern, flexible communications. Its legacy video and phone systems relied on expensive, proprietary codecs and lacked law‑firm‑specific features such as line delegation and presence, making client collaboration and call handling cumbersome and hard to maintain.

The firm migrated to Zoom—deploying Meetings, Phone, Chat and Webinar—which simplified management, lowered costs and delivered a consistent user experience across desk phones, desktop and mobile apps. Adoption was fast and training light, staff can elevate calls to meetings, IT resolves issues more quickly via secure Chat (with auto‑delete settings), and trainers and BD teams now run webinars and events more effectively.

Goulston & Storrs

Gary Zaino

Director of IT Operations