Case Study: Fundation achieves seamless remote lending and reliable phone/video communications with Zoom Video Communications

Fundation Continues Work Transforming Small-Business Lending During COVID-19 with Zoom Video, Zoom Phone

Fundation, a Reston, Virginia–based fintech founded in 2011, provides an online small-business lending platform used by banks and institutions. The company struggled with an unreliable, overly complex legacy phone system and lacked effective video conferencing and chat, creating friction for call-center agents and other employees—challenges that became especially urgent as teams prepared to shift to remote work during COVID-19.

Fundation implemented Zoom Phone and Zoom Meetings (integrated with its Five9 call-center platform) to create a unified, intuitive communications experience. The transition delivered reliable voice, video, presence and chat capabilities, enabled a seamless work‑from‑home shift, improved engagement and agent productivity, and set the stage for further Zoom integrations to expand functionality.

Fundation

Barry Feierstein

Chief Operating Officer