Case Study: Fortune Media achieves a seamless global phone-system upgrade and expanded virtual events with Zoom Video Communications

FORTUNE Chooses Zoom to Upgrade Legacy Phone System, Expand Virtual Conferences and Events Business

Fortune Media, publisher of Fortune magazine and operator of Fortune.com and global events, needed to replace its legacy enterprise telephony after a corporate carve‑out left the company with a much smaller IT team. With staff across the U.S., Europe and Hong Kong, Fortune faced complex number porting, regulatory requirements and a high‑risk cutover that had to avoid downtime for critical conference and toll‑free lines.

Fortune added Zoom Phone (alongside Zoom Meetings, Webinars and Rooms) and engaged Zoom Professional Services for planning and execution. The single‑client deployment and PSO’s coordination of international porting let Fortune reprovision about 100 desk phones, complete flawless cutovers across regions with no trouble tickets or downtime, and save over $10,000 by unlocking and reusing existing Poly phones.

Fortune Media

Jeff Billark

Head of IT Infrastructure