Case Study: Conexiom achieves scalable, unified global communications with Zoom Video Communications

Conexiom Manages Explosive Growth and Enhances Customer Engagement with Zoom

Conexiom, a Vancouver-based document automation company founded in 2001 that serves 500+ enterprise customers, faced growing pains as it expanded globally: its legacy video, phone and chat tools were costly, unreliable, lacked international numbering and offered poor vendor support. The company needed a scalable, cost-effective, and flexible communications solution to support remote teams and global operations.

Conexiom deployed Zoom Meetings, Zoom Rooms, Zoom Phone, Zoom Chat and Zoom Video Webinars to consolidate communications on one integrated platform. Deployment was fast and well received—users found Zoom easy to use, international phone numbers were provisioned in a day, audio/video quality improved, costs dropped, and the platform became the backbone for internal collaboration and customer engagement as the company continues to grow.

Conexiom

Peter Pacuch

Senior Manager, IT Operations