Case Study: Brotherhood Mutual achieves business continuity and work-life balance during COVID-19 with Zoom Video Communications

Brotherhood Mutual Achieves Business Continuity & Work-Life Balance During COVID-19

Brotherhood Mutual, founded in 1917, is a leading insurer for ministries, serving nearly 65,000 churches, schools, camps and missions. The company faced recurring problems with its webinar platform and relied on an on‑premises Cisco phone system with analog external connections that hindered disaster recovery and remote work—prompting a need for a reliable cloud-based communications solution and a vendor that would support a smooth rollout.

Brotherhood Mutual implemented Zoom Meetings, Zoom Webinars and Zoom Phone, piloting in January and provisioning phone numbers company-wide within a week as COVID-19 forced remote work. The unified platform delivered reliable webinars, rapid cloud PBX recovery, voicemail transcription and Business Hours controls, enabling seamless remote communication, better work–life balance for employees and integration of phone services into the organization’s disaster recovery plan.

Brotherhood Mutual

Christopher Harvey

Chief Information Security Officer and Assistant Vice President of Network Architecture