Case Study: Big Bang ERP achieves improved customer relations and streamlined global communications with Zoom Video Communications

Big Bang ERP Improves Customer Relations Using Zoom as it Expands Globally

Big Bang ERP is a boutique consulting firm that implements cloud ERP and CRM solutions for clients worldwide, with headquarters in Montreal and offices in the U.S. and Mauritius. Facing unreliable, fragmented communications across a growing international team, the company needed a single, high-quality cloud solution that would enable reliable face-to-face video meetings and better client engagement—so it chose Zoom for its ease of use and superior audio/video quality.

Zoom deployed 100 licenses and six Zoom Rooms in under a week, trained users, and enabled company-wide video collaboration. The switch improved customer satisfaction and internal workflows, made meetings and recordings more reliable, and unlocked features like screen sharing, co-hosting, whiteboarding, and cloud/local recording; Big Bang now uses video across internal and external meetings and plans webinars and additional Zoom Rooms as it grows.

Big Bang ERP

Mark Rhyman

Co-CEO