Case Study: McDermott Will & Emery achieves enterprise-grade, reliable collaboration with Zoom Video Communications

Award-Winning Law Firm McDermott Will & Emery Transforms Workspace Collaboration with the Zoom Platform

McDermott Will & Emery, a global law firm founded in 1934 with more than 1,200 lawyers across 21 offices, faced inconsistent audio and video, poor mobile phone performance, and a fragmented set of overlapping communication tools from its legacy provider. These reliability and usability issues hindered client meetings, internal collaboration, and global phone communications, prompting the firm to seek an enterprise-grade, flexible solution.

The firm implemented the Zoom platform—Meetings, Rooms, Phone, Chat, and Video Webinars—rolling it out in under 90 days. Zoom delivered more reliable audio/video and superior mobile performance, unified interfaces that reduced training friction, and a streamlined software portfolio; webinar use boosted client engagement and growth while Zoom Phone and Rooms improved day-to-day collaboration and flexibility.

McDermott Will & Emery

Stephen Green

Senior Director of IT Operations