Case Study: Colin Biggers & Paisley achieves global collaboration and streamlined operations with Zoom Video Communications

Australian Legal Practice Uses Zoom to Increase Efficiency Around the World

Colin Biggers & Paisley is a national Australian law firm with offices along the eastern seaboard and in Dubai, serving clients across the UK and Asia. The firm struggled with a patchwork of communication tools that made video meetings and document collaboration cumbersome, increased meeting setup time and IT workload, and forced unnecessary travel and delays in client work.

The firm deployed Zoom (Meetings, Chat and Zoom Rooms) with integrator Peace of Mind Technologies, enabling real-time document sharing and annotation, simple room-based meetings, and presence via chat. Adoption surged—monthly meetings rose from 20 to 227 and the firm averaged nearly 22,000 meeting minutes within four months—while IT support demands fell and cross-office and client collaboration became faster and more efficient; the firm plans to expand Zoom Rooms and whiteboarding next.

Colin Biggers & Paisley

Sam Sofianos

Chief Information Officer