Case Study: Arinex, an Australian event management company, achieves reliable global communication and streamlined training with Zoom Video Communications

Arinex Uses Zoom’s Video-First Platform to Transform How the Event Company Communicates

Arinex, a Sydney‑based event management company with 85 employees across four Australian offices, provides both physical and digital conference services to clients worldwide. The company struggled with a legacy video solution that was unreliable outside Australia, produced poor audio for trainings and company announcements, forced staff travel for in‑person sessions, and proved impractical to replace due to high hardware costs and a failed Skype for Business trial.

After piloting Zoom, Arinex adopted a bandwidth‑efficient, reliable platform that integrated with existing room hardware, avoiding expensive upgrades. Zoom enabled seamless international calls, clearer virtual trainings and interviews, and better sales demos via screen sharing—reducing travel, improving internal and client communication, driving strong staff adoption, and paving the way to centralize their unified communications and add Zoom Phone.

Arinex

Santi Thawornwiphat

Manager of Technology Operations