Case Study: BNSF Railway achieves a faster, smoother cloud phone migration with Zoom Video Communications

All aboard the Zoom train BNSF Railway’s journey to cloud phones

BNSF Railway, a major railroad company with 32,500 miles of track, needed to move from an on-premises phone system to a cloud-based solution on a tight deadline while improving the employee experience. The company chose Zoom Video Communications, using Zoom Phone along with Zoom Meetings and Zoom Chat, to support communications across a large, geographically distributed workforce.

Zoom Video Communications helped BNSF complete the migration in seven months instead of the planned twelve, a 40% faster transition, with minimal training required. Using Zoom APIs, BNSF cut dialing rules by 99% from more than 60,000 to fewer than 200, and later expanded its use of Zoom with Zoom Events, Zoom Professional Services, and a custom Zoom Room on a moving train, further improving collaboration and communication across the company.

BNSF Railway

Silvina Petersilge

General Director of Telecom Engineering