Case Study: Access Physicians achieves expanded access to quality care and reduced ER visits with Zoom Video Communications

Access Physicians Uses Zoom to Expand Access to Quality Healthcare

Access Physicians is a multi-specialty physician group that began by bringing specialists to underserved rural Texas—where patients once traveled up to 250 miles for care—and now runs programs in four states, hosting about 400 virtual encounters a month across long-term care, acute hospitals, schools and urban facilities. The core challenge they address is limited access to physicians and specialists, especially in rural and remote communities.

To meet that need they deploy telemedicine carts equipped with Vaddio cameras and Zoom, chosen for ease of use, HIPAA compliance, stability, encrypted chat and support for family participation. The approach has driven measurable results: one hospital cut ER transfers by 50%, a long-term acute care facility reduced returns by 50%, skilled nursing facilities lowered critical transfers by 82% monthly, and helicopter transports fell from 12 to 8 a month (saving up to $20,000 per flight), translating into better patient outcomes and significant cost savings.

Access Physicians

Chris Gallagher

Co-Founder