Case Study: Capital One achieves a connected, collaborative workforce and faster hiring with Zoom Video Communications

A Connected, Collaborative Workforce Drives Innovation at Capital One

Capital One, a technology-forward financial services leader, needed a flexible communications approach to support its globally dispersed, hybrid workforce and to keep recruiting active when in-person events became impractical. The company sought tools that would enable equitable collaboration across offices and remote locations while allowing talent teams to engage candidates more efficiently.

By adopting Zoom Meetings and Zoom Rooms enterprise-wide, Capital One created an intuitive, inclusive collaboration experience that remote and on-site employees can use equally. Zoom Rooms cut room-deployment time to about a day and reduced costs to roughly one-third of prior setups, while virtual recruiting tripled engagement with HBCUs and Hispanic-serving institutions and doubled event attendance—expanding reach, speeding hiring, and helping teams innovate together.

Capital One

Fred Love

Director of Unified Communications and Collaboration