Case Study: Gusto improves Salesforce delivery and reliability with Zoolatech

Gusto improves Salesforce reliability with Zoolatech, closing 2,016 records

Gusto, a provider of cloud-based payroll and HR software, faced challenges scaling their business-critical Salesforce ecosystem. They needed senior engineering support to improve delivery, reliability, and complex integrations with their HR platforms. To address this, Gusto partnered with Zoolatech to replace offshore capacity with a nearshore team aligned to US time zones for better collaboration.

Zoolatech provided a team of senior Salesforce engineers who enhanced Gusto's existing platform. The solution included automating deployments, improving support routing reliability, and implementing event-driven data synchronization. As a result, Zoolatech helped Gusto close over 2,000 stale records, reduce unintended weekend email sends from 8 to 0, and achieve nightly production deployments, leading to more resilient customer and benefits operations.

Gusto