Case Study: Multicircuits achieves customer satisfaction and time savings with Zontec's Synergy 2000

Multicircuits Uses Synergy to Achieve Customer Satisfaction

Multicircuits, a PCB manufacturer founded in 1990 that supplies single-, double-sided and multilayer quick-turn boards, was looking in 2008 for a Statistical Process Control (SPC) solution to meet customer requirements and streamline quality work. After evaluating demos and features, Multicircuits selected Zontec’s Synergy (Synergy 2000™) because it was easy to set up and use and matched their needs for operator/manager usability, traceability and process control.

Zontec implemented Synergy to automate data collection and provide real-time process metrics (Cpk/Ppk), dashboards, reporting and file management. As a result, Multicircuits met customer requirements, cut manual data-collection time, created files in minutes, improved operator efficiency and maintained compliance as customer demands evolved; these time savings and faster setup translated to higher customer satisfaction. Zontec’s training and support were also credited as key to the successful rollout.

Multicircuits

Chris Gauthier

Quality Manager