Case Study: Sankara Eye Hospitals improves patient experience with Zonka Feedback

How Zonka Feedback Aided Sankara Eye Hospitals to Improve Patient Experience

Sankara Eye Hospitals, a chain of renowned eye care institutions, faced significant challenges in managing patient feedback. Traditional pen-and-paper surveys and limited online forms were inefficient, difficult to analyze, and vulnerable to inauthentic responses. The hospital needed a robust system to handle high feedback volumes, derive meaningful insights, and promptly identify areas for improvement, leading them to partner with Zonka Feedback.

Zonka Feedback provided a multi-feature solution including NPS surveys, SMS and email collection, and deployment on 48 tablets. This centralized platform enabled efficient, large-scale feedback management. The implementation led to a dramatic increase in feedback volume, collecting hundreds of thousands of responses. This data-driven approach allowed for swift issue resolution and significantly improved patient satisfaction, transforming the hospital's ability to enhance the overall patient experience.

Sankara Eye Hospital

Ranjith Kumar

Sankara Eye Hospital