Case Study: Mozaic Bali achieves high CSAT and better guest feedback management with Zonka Feedback

How Mozaic Utilized Zonka Feedback to Get High CSAT Score

Mozaic Bali, a renowned French-Indonesian restaurant, faced significant challenges in manually collecting and managing customer feedback. This cumbersome process lacked efficiency, provided no real-time alerts for negative comments, and hindered their ability to quickly address guest concerns and improve their dining experience. They sought a solution to streamline this process and turned to Zonka Feedback for its customer experience management tools.

Zonka Feedback provided an omnichannel solution using tablets, online surveys, and SMS to gather feedback efficiently. A key feature was the implementation of real-time SMS alerts for negative feedback, which allowed Mozaic's team to promptly resolve issues. This solution enabled the collection of actionable insights from over 5000 feedback responses, leading to faster problem resolution, a high CSAT score, and an enhanced reputation that drove business growth.

Mozaic Bali

Chris Salans

Founder