Case Study: Jones the Grocer boosts customer experience with Zonka Feedback

How Jones the Grocer is Transforming Customer Experience in All its Restaurants with Zonka Feedback

Jones The Grocer, a renowned gourmet restaurant chain in the UAE, faced significant challenges with its outdated, manual feedback system. Their pen-and-paper method was inefficient, time-consuming, and prone to errors, making it difficult to track customer sentiment and respond to issues in a timely manner. To overcome these obstacles and enhance the overall dining experience, they turned to the vendor Zonka Feedback for a comprehensive solution.

Implementing Zonka Feedback provided Jones The Grocer with multiple feedback channels, including in-restaurant tablets, a mobile app, and QR codes. The solution’s features, such as NPS tracking and offline survey capability, enabled the efficient collection and analysis of customer and employee insights. This led to a measurable impact, including achieving an NPS of over 90%, significantly improved customer satisfaction, and enhanced operational efficiency across all their locations.

Jones The Grocer