Case Study: Lattice achieves 90% billing efficiency increase with Zone & Co

How Lattice achieved 90% increase in billing efficiency with ZoneBilling and ZonePayments

Lattice, a people management platform, faced significant scaling challenges with its manual and inefficient billing processes as it grew. Its disparate systems—NetSuite, Salesforce, and Stripe—lacked integration, forcing heavy manual work, causing errors, and delaying invoicing. To solve this, Lattice turned to vendor Zone & Co and implemented its ZoneBilling and ZonePayments solutions.

By implementing Zone & Co's ZoneBilling and ZonePayments, Lattice automated its subscription management and payment reconciliation directly within NetSuite. This integration resulted in a 90% increase in billing efficiency, accurate prorated calculations, and improved financial accuracy, allowing the finance team to focus on strategic work rather than manual data entry.

Lattice

Lakshman Manoharan

Head of Business Systems