Case Study: DentalXChange streamlines complex billing in NetSuite with ZoneBilling from Zone & Co

DentalXChange cuts billing setup by 10+ hours a week with Zone & Co

DentalXChange, a leading cloud platform for the dental industry, faced challenges scaling its billing operations after migrating to NetSuite. Under private equity ownership, its existing systems struggled with complex, interdependent pricing models and manual processes, creating inefficiencies and compliance risks. They partnered with Zone & Co to find a native NetSuite billing solution that could provide the necessary flexibility and automation.

Zone & Co implemented its ZoneBilling solution to automate contract management and complex pricing directly within NetSuite. This resulted in a reduction of over 10 hours per week in manual billing work, supported more than five advanced pricing models, and provided the audit-ready financial reporting required for future growth. The solution gave DentalXChange a scalable, accurate, and efficient billing foundation.

DentalXChange