Case Study: Town of Gilbert achieves 50% fewer missed collections and $1,600/day in savings with Zonar Systems

Town of Gilbert - Customer Case Study

The Town of Gilbert Solid Waste Department, which serves roughly 66,000 residential and 800 industrial customers, struggled with frequent missed-collection reports (40–50 calls per day) and excessive vehicle idle time that drove up operating costs and emissions. Automatic return trips for alleged misses and unclear route trouble spots were creating needless mileage and expense.

By deploying Zonar’s V2J HD‑GPS tracking and EVIR electronic inspections, Gilbert pinpointed trouble locations and false miss reports, cutting missed-collection return trips by 50% and saving about $1,600 per day in avoided mileage. Idle time per truck was halved across the 26–30 daily routes, lowering fuel use and emissions, and improved pre/post-trip inspections helped boost safety and contributed to wins in SWANA Road‑E‑O competitions.

Town of Gilbert

Louis Andersen

Solid Waste Division Manager