Case Study: GoDurham ACCESS achieves safer, on-time paratransit service with Zonar fleet management

National Express Transit improves on-time paratransit service for 500 riders a day with Zonar

GoDurham ACCESS, a paratransit service operated by National Express Transit, faced the challenge of ensuring reliable, on-time, and safe curb-to-curb transportation for its riders. The fleet needed to track vehicles in real time, maintain vehicle health, verify inspections, and safely navigate non-fixed routes. To meet these challenges, they turned to Zonar for a smart fleet management solution.

By implementing Zonar's Ground Traffic Control platform, which includes Live Maps and the EVIR electronic inspection system, the fleet gained real-time visibility and operational control. The solution enabled remote vehicle monitoring, verified inspections, faster defect identification, and data-driven resolution of service complaints. Zonar's technology helped enhance service levels, ensure on-time arrivals, maintain healthier vehicles, and improve overall operational efficiency for the fleet.

National Express Transit