Case Study: Columbus City Schools improves customer service and driver accountability with Zonar Systems

Columbus City Schools improves bus accountability and customer service with Zonar

Columbus City Schools, a large public school district, faced the challenge of managing a complex pupil transportation system with 18,000 daily bus stops. Their goals were to ensure student safety, improve on-time arrivals, and answer parent inquiries effectively while maintaining cost control. To address this, they partnered with vendor Zonar Systems and implemented solutions including Zonar's HD-GPS tracking and Ground Traffic Control software.

The Zonar solution provided real-time visibility for dispatchers and a call center to locate buses, verify stops, and efficiently handle missed pickups. This dramatically improved customer service for parents and principals. Results included a 50% reduction in buses exceeding speed limits, improved driver accountability, and winning a Clean Air Award by using Zonar's idle emissions data to reduce fuel consumption. The district also achieved compliance with pre- and post-trip inspections and better planned vehicle maintenance.

Columbus City Schools