Case Study: City of Hillsboro achieves real-time fleet visibility and faster dispatch with Zonar Systems

One city’s mixed fleet sets up to serve citizens better, faster

The City of Hillsboro, Oregon—a municipal operation serving about 106,000 residents with a mixed fleet of nearly 150 vehicles across public works, water, parks & recreation and other departments—needed a smarter way to manage and mobilize assets. Fleet leadership, led by Public Works Systems Analyst Greg Stiffler, sought a platform to optimize dispatch, quickly locate stranded vehicles, validate or exonerate drivers, track snow plows in real time, meet environmental reporting requirements, and simplify light‑duty unit installs and decommissioning.

Hillsboro implemented Zonar’s smart fleet solutions—Ground Traffic Control plus Zonar V4 and plug‑and‑play LD TCUs, an open API integration and 24/7 support—which delivered real‑time vehicle location, faster dispatch and roadside assistance, and clear telematics for driver investigations. The city now tracks plow coverage (integrated with ArcGIS), speeds up LD installs and auction decommissions, improves environmental and mileage reporting, reduces idling and fuel waste, and provides better, faster service to residents.

City of Hillsboro

Greg Stiffler

Public Works Systems Analyst