Case Study: Malhotra Group creates a seamless guest and booking experience with Zonal

Malhotra Group streamlines hotel bookings and guest spend across 7 sites with Zonal

Malhotra Group, a family-run business with a portfolio of leisure sites, needed to create a seamless guest experience and gain better control over bookings and room rates for their newest hotel. Their challenge was to acquire accurate, reliable data to track performance across their entire estate and drive revenue. They chose to implement solutions from their existing vendor, Zonal.

Zonal implemented its integrated EPoS, Property Management System (PMS), and digital Loyalty platform. This provided the Malhotra team with streamlined operations, in-depth reporting across the business, and the ability to easily assign transactions to guest rooms. The solution created a seamless experience for guests, driving additional spend and encouraging repeat visits.

Malhotra Group