Case Study: Macdonald Hotels and Resorts achieves faster, seamless service with Zonal handheld ordering and EPoS

Macdonald Hotels and Resorts delivers 100% EPoS integration with Zonal

Macdonald Hotels and Resorts, the UK's largest privately owned hotel group, faced challenges with slow service during peak times due to a manual ordering process that was prone to errors. They sought a new technology partner and selected vendor Zonal to implement an integrated EPoS solution to improve operational efficiency and connect with their property management system.

Zonal implemented its iServe handheld ordering and payment solution, which allowed staff to take orders and payments directly at the table. This provided full integration with the hotel's OPERA property management system. The solution eliminated manual order input, sped up service significantly during busy events, and removed the need for staff runners, resulting in a seamless customer experience.

Macdonald Hotels and Resorts