Case Study: LGH Hotels Management improves customer service with Zonal

LGH Hotels Management boosts service across 21 hotels with Zonal

LGH Hotels Management Ltd, a UK-based operator of 55 hotels including brands like Crowne Plaza and Holiday Inn, needed to update its end-of-life point of sale systems across 21 properties. They sought a new tech partner to help them ditch outdated methods, improve service delivery, and meet guest expectations for a faster, "grab and go" experience. This led them to partner with vendor Zonal.

Zonal implemented its Aztec EPoS system and iServe handheld ordering devices, which allow staff to send orders directly to the kitchen. This provided LGH with a robust, integrated system and powerful analytics. The solution enabled quick and seamless service that delights customers, significantly reduced staff training time, and provided reliable support. Zonal's partnership delivered the speed and consistency LGH required for its future growth.

LGH Hotels Management Ltd