Case Study: Brend Hotels achieves full visibility and improved service with Zonal integrated hospitality technology

Brend Hotels gains full visibility across 11 venues with Zonal

Brend Hotels, a luxury hotel operator in Devon and Cornwall, faced challenges due to its organic growth, which resulted in a combination of unreliable, non-integrated systems. This lack of integration, particularly between its point-of-sale and property management systems, led to difficulties in posting room charges and a sustained loss of revenue. The company needed a flexible, efficient solution from a vendor that understood hospitality, leading them to partner with Zonal.

Zonal implemented its Aztec EPoS system, which integrated seamlessly with Brend's existing property management system to enable accurate room charge posting. This provided the company with holistic visibility and robust reporting across its entire estate. The subsequent addition of Zonal's Kitchen iQ system further improved operational efficiencies and speed of service. As a result, Brend Hotels gained a system that improved customer satisfaction, eliminated revenue loss from missed charges, and laid a foundation for future growth.

Brend Hotels