Case Study: Mohawk Ambulance Service achieves 30% greater staff efficiency with ZOLL Data

Mohawk Ambulance eliminates delays, expedites claims and achieves 30 percent greater staff efficiency with RescueNet Billing Pro

Mohawk Ambulance Service, the largest privately owned ambulance service in upstate New York, needed to streamline billing and insurance workflows across a high-volume EMS operation. The team faced delays from searching multiple screens and systems, waiting days for insurance verification and discovery, and missing coverage that could lead to claim rejections or self-pay billing.

Using ZOLL Data’s RescueNet Billing Pro, Mohawk created a real-time, one-stop billing workflow with consolidated ePCR data, integrated insurance verification and discovery, and demographic validation. ZOLL Data helped Mohawk achieve a 30% improvement in staff efficiency for insurance verification, cut Medicare deductible screening time by 67%, and eliminate wait times for discovering billable insurance on self-pay patients.

Mohawk Ambulance Service

Wendy Becofsky

Business Office Manager