Case Study: Thorne Ambulance Services achieves 116% revenue growth with ZOLL Data Billing Pro

After 1 Year With Billing Pro, Revenue is Up 116%

Thorne Ambulance Services, a Greenville, South Carolina-based ambulance provider with 80+ employees and a fleet of 20+ vehicles, was struggling with slow claim turnaround, billing disruptions, and limited control over its revenue cycle while working with third-party billing companies. After bringing billing in-house with ZOLL Data’s RescueNet Billing, the team looked for a more efficient way to manage claims and reduce cash flow delays.

ZOLL Data’s Billing Pro was implemented to streamline billing workflows, improve data access, and reduce manual tabbing between screens. As a result, Thorne Ambulance Services saw total payments increase by 116%, Medicare payments rise 31%, insurance payments rise 59%, and patient payments rise 79%, while billing lag time fell by 89% and A/R over 90 days dropped to 23%. The company also improved claim productivity and used Billing Pro features like SSN search, address finding, and insurance discovery to clean up records and reduce returned mail.

Thorne Ambulance Services

Ryan Thorne

Chief Executive Officer