Case Study: InTWO saves thousands of hours on reporting with Zoho Analytics

Zoho Analytics enables massive time save for InTWO

InTWO, a mid-size IT services and consulting company, needed to analyze and share clear support ticket performance reports with its customers. Previously dependent on Microsoft Excel, the process was tedious and produced indistinct reports. Their challenge was to find a solution that enabled the quick creation of dashboards with actionable insights for collaborative team analysis.

The company implemented Zoho Analytics, integrated with Zoho Desk, to swiftly create comprehensible dashboards for performance, KPI, and ticket analytics. Using Zoho Analytics enabled them to customize reports, share them seamlessly with stakeholders, and save thousands of manual hours previously spent on reporting, which significantly increased overall productivity.

InTWO

Ramakrishnan V

Support Head - Global Operation