Case Study: Certas Energy Retail achieves 98% leak detection accuracy with Zoho Analytics

Certas Energy Retail achieves 98% leak detection accuracy using Zoho Analytics

Certas Energy Retail, a European petrol station operator managing over 800 sites, faced the challenge of processing enormous amounts of operational data from its central hub. Using only MS Excel, the company struggled to gain actionable insights to monitor site issues and impartially assess the performance of its many third-party vendors. They needed a BI solution to integrate, analyze, and securely share this data to improve visibility and reduce service breaches.

By implementing Zoho Analytics and integrating it with their Zoho Desk system, Certas Energy gained real-time, data-driven insights into site and compliance metrics through dashboards and geomaps. The solution from Zoho Analytics enabled unbiased vendor performance tracking and dramatically improved operational accuracy. The measurable results included a 98% increase in leak detection accuracy, reducing false alarms from 64 per day to just 1 per month, and an 85% increase in site downtime detection accuracy.

Certas Energy

Greg McAuliffe

Head of Information Technology