Case Study: Caffè Moak achieves deeper customer and supplier insights with Zoho Analytics

Caffè Moak gets deep customer and supplier insights with Zoho Analytics

Caffè Moak, an Italy-based global coffee roasting and distribution company, needed to replace its complex QlikView BI system to better analyze data from multiple sources. They required a user-friendly solution from a vendor that could import and blend diverse data, create powerful reports for their sales team, and facilitate seamless collaboration. Their previous tools, including Qlik and SAP BI, were too technical and hindered their ability to gain deep customer and supplier insights.

By implementing Zoho Analytics, Caffè Moak found a fast and simple solution. The vendor's software allowed them to easily import data and create compelling visualizations and dashboards. This resulted in a 60% increase in the availability of critical customer information for their sales teams, enabled global access to data across all devices, and reduced dependency on technical staff for reporting and analysis.

Caffè Moak

Maurizio Pisana

IT Manager