Case Study: A-Club boosts deal processing and cuts payment issues with Zoftify’s custom CRM

A-Club processes 30% more deals with Zoftify

A-Club, an Eastern Europe-based online travel agency, was struggling with an outdated and buggy CRM system. This flawed software was causing high staff turnover among its 150 agents and resulting in frequent late payments to tour operators, which incurred fines. To overcome these critical operational challenges, A-Club partnered with Zoftify for a custom CRM software development solution.

Zoftify developed an intuitive, multifunctional CRM system that centralized all booking inquiries, streamlined payment reconciliation, and included features like document storage and an internal chat. The solution implemented by Zoftify delivered significant results, enabling A-Club to process 30% more deals without adding staff and reducing missing payments to tour operators by 95%. The new system also improved agent morale and became the company's primary tool for all internal operations.

A-Club