Case Study: Ceramo Company, Inc. achieves unified mobile eCommerce ordering and NetSuite integration with Zoey

Zoey facilitates online order creation, while allowing Ceramo’s sales team to maintain control

Ceramos, a wholesale pottery supplier founded in 1945 with about 50 employees, faced the sudden shutdown of their Handshake B2B app and needed a replacement that let inside and outside sales reps capture orders on the go. They chose Zoey’s eCommerce platform and mobile app to replicate their existing workflows while adding a modern web portal and admin tools.

Zoey implemented its mobile app, self-service web portal, and a native NetSuite integration (enabling real-time inventory), plus quotes-to-order workflows and hands‑on onboarding and support. The result: all orders flow into a single system, inventory accuracy and sync issues were reduced by eliminating third‑party connectors, and roughly 35% of sales now start as customer-created online quotes (growing 5–10% annually), demonstrating clearer workflows and measurable growth after Zoey’s deployment.

Ceramos

Alec Junge

Director of Product & Marketing