Case Study: Teamo improves large-item delivery with ZoCo Design

Teamo improves large-item delivery across major U.S. cities with ZoCo Design

Teamo, a spin-off app from Taskrabbit focused on last-mile delivery for large items, sought to expand its service while operating in stealth mode. Their challenge was to better understand their driver and customer markets, improve user workflows, and scale their product effectively. They engaged ZoCo Design on a retainer model to facilitate user research and support their UX and product development strategies.

ZoCo Design implemented a flexible, research-driven approach to address Teamo's needs. They conducted generative user studies, created a driver panel and research repository, and provided actionable insights through workshops and audits. This solution enabled Teamo to improve decision-making, solve unexpected issues in real time, and make product recommendations that enhanced the experience for both drivers and customers, arming the startup with the information needed to scale successfully.

Teamo