Case Study: OCLC achieves a scalable, more user-friendly library app with ZoCo Design

OCLC modernizes CapiraMobile with ZoCo Design and adds 23 new features

OCLC, a global library services organization, faced challenges with managing CapiraMobile, its white-labeled library app, due to numerous custom variations. The app had become difficult to scale and administer. Partnering with ZoCo Design, OCLC sought to modernize the platform to improve scalability and user experience for both libraries and their patrons.

ZoCo Design overhauled the app's information architecture, standardizing its structure based on user feedback and adding 23 new features. Through an iterative design process that included usability testing, ZoCo improved key workflows and increased the prominence of critical features like Search and Services. The redesigned app significantly improved patron engagement and service discoverability, which directly benefits library funding. The scalable solution allows OCLC to confidently expand its reach in the public library market.

OCLC